Find answers to common questions about Cicam Women Credit Union
Membership is open to any individual who lives, works, or does business in our community. You must be at least 18 years old and able to make the minimum initial contribution. Visit our Contact page or come to any branch to begin the process.
You can apply directly from your member dashboard online, or visit any of our branches. Loan eligibility is based on your contribution history, share capital, and repayment track record. Most applications are reviewed within 48 hours.
Loan amounts depend on your contribution history, share capital, and the type of loan product you apply for. Generally, members can borrow up to a multiple of their total savings and shares. Speak to a staff member for a personalised assessment
Our interest rates are competitive and are reviewed periodically by the management committee. Rates vary by loan product and term. All rates are disclosed clearly before you sign any loan agreement — there are no hidden charges.
You can contribute via MTN Mobile Money, Orange Money, or by visiting any of our branches. Once logged in to your member portal, you can also track all your contributions and receive instant notifications.
Most loan applications are reviewed within 48 business hours of submission. More complex applications such as group loans or agricultural loans may take slightly longer. You will be notified of the decision via your member portal.
We understand that circumstances can change. If you anticipate difficulty with a repayment, please contact us as early as possible. Late fees may apply after the grace period, but our team will always work with you to find a solution.
This depends on your repayment history, current outstanding balance, and the loan products involved. In some cases, a top-up or second loan may be approved. Speak to a staff member to discuss your specific situation.
Yes. We are licensed by COBAC and affiliated with CAMCCUL, which provides an additional layer of oversight and protection. All member funds are managed in compliance with applicable microfinance regulations.
Withdrawal requests are submitted through your member portal or at any branch. Compulsory savings linked to an active loan cannot be withdrawn until the loan is fully repaid. Other savings products may have specific notice period requirements as set out in your account terms.